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Privacy Policy

Effective Date: 14 June 2025

This Privacy Policy describes how personal information is collected, used, and shared when you visit or make a booking through karensvocals.com (“the Site”).

 

1. Who We Are

KarensVocals is a vocal coaching service operated by Karen Malherbe. Our website address is: https://karensvocals.com.

 

2. What Personal Data We Collect and Why

a) Booking Information

When you book a session through our site, we collect the following information:

  • Full Name (required)

  • Email Address (required)

  • Phone Number (optional)

  • Physical Address (currently collected via booking form)

This data is used to:

  • Confirm your booking

  • Communicate any updates or changes

  • Send calendar invites for online sessions

  • Improve our service delivery

b) Contact Form Submissions

If you contact us via the contact form, we collect your name, email address, and message content to respond to your inquiry.

c) Embedded Content from Other Websites

Some blog articles or informational pages may include embedded content (e.g. videos, images, or articles). Embedded content behaves as if you visited the source website and may collect data or set cookies accordingly.

 

3. Payments

We do not store or process your payment information directly. All payments are securely handled by PayFast. You will be redirected to their platform during checkout. Please refer to PayFast’s Privacy Policy for information on how they handle your data.

 

4. Cookies

We use basic cookies for website functionality, including session handling. We do not currently use third-party analytics or marketing cookies. If this changes in the future (e.g. with GA4 implementation), this policy will be updated accordingly.

 

5. Email Use

Your email is collected to:

  • Confirm and manage bookings

  • Deliver service-related information (e.g. Google Meet links, session summaries)

We may use your email to send direct service-related updates or announcements. If marketing emails are introduced, you will have the option to opt out.

 

6. Data Retention

We retain booking records and contact form submissions as part of our service history unless you request their deletion. Email addresses may be kept for administrative or service purposes.

 

7. Your Rights

You have the right to:

  • Request a copy of the personal data we hold about you

  • Ask us to correct or delete your data

  • Withdraw consent for communication at any time

Please email us at [insert contact email] with your request.

 

8. Third-Party Services

  • PayFast handles all payments

  • Google Calendar or Google Meet may be used for scheduling

  • No other third-party data sharing is currently active

 

9. Changes to This Policy

This policy may be updated to reflect changes to our data handling practices or legal obligations. Updates will be posted on this page.

 

10. Contact Us

For any privacy-related inquiries, please contact: Karen Malherbe
Email: info@karensvocals.com

Thank you for trusting KarensVocals with your information.